Carrie is an executive coach, leadership facilitator and HR consultant. Her extensive experience spans over 20 years where she has worked closely with a number of leadership teams across a diverse range of industry sectors in Europe, North America and Australasia. Her approach is both creative and pragmatic, with a strong focus on results. She is used to working on challenging projects, not only managing various stakeholders, but also using her mix of intuition, enthusiasm and experience to drive significant change.
Clients tell her she can engage people with new concepts, win over cynics, and encourage others to face tough challenges.
She is warm and engaging and her ability to build relationships with her clients and her team is exceptional. She trained as an executive coach at Ashridge Business School, is a Fellow of the CIPD and tutors for them on their open programmes. She is qualified in a wide range of assessment and profiling tools and also has a diploma in personal impact coaching.
Recent clients include Selfridges, CIPD, Specialized Bikes, YMCA, Allianz Global, Wolters Kluwer, Arup, Truesearch, Gerald Eve, Opus 2 International.Karen
Karen is a highly experienced and engaging learning and development expert who has worked over the past 20 years with an impressive list of clients and global audiences across a diverse range of sectors. Her areas of specialism include leadership development, executive coaching, impact & influence and performance management. Karen particularly enjoys working with young talent and regularly facilitates employability masterclasses for apprentices, under graduates and post graduates,
An important part of her work involves building strong working relationships with her clients, making them the centre of everything she proposes in order to bring about lasting transformational change. Karen believes if people feel good about themselves, they do their very best work, a theme which she weaves through all of her programmes.
Clients tell Karen she is an energetic, innovative and stimulating deliverer, helping learners to embed their knowledge and focus on how they can make their learning a reality outside of the event. Karen has a BA honours degree in Linguistics and Human Communication; she holds the CIPD Certificate in Training and Development, is a qualified NLP practitioner and an ICF approved coach.
Recent clients have included University Of Essex, Arup, Debenhams, FMP Global, Opus2 International, Burberry, Miller Insurance, GLA as well as a number of entrepreneurial SME’s.Callum
Facilitator and Coach
Callum is a highly experienced facilitator, coach and designer of executive behavioural change through experiential and reflective learning. He brings passion, commitment and belief to everything he does.
Over the past 20 years, Callum has established an extensive track record of working with middle, senior and C-suite leaders from large, multinational corporations and also senior management level within various British Government Offices. He brings a dynamic mindset and skillset from his 10-year career in corporate finance with Nat West Group along with his background in performing arts. He is an acknowledged expert in the fields of personal impact, presentation, influencing and negotiation skills.
Callum has worked on numerous cognitive and behavioural transformation projects for senior leaders, using an action-learning cyclical approach of planning, experiencing, reflecting and transforming. By facilitating the development of attitudes, behaviours and communication, he helps evolve cultural, strategic and operational thinking, feeling and action.
Recent clients have included: Miller Insurance, John Laing, Selfridges, English Cricket Board, YMCA, Specialized, Joelson Law, Arup and HCP.
Dedicated to his own professional and personal growth, Callum is currently studying for the MSc in Coaching and Behaviour Change at the prestigious Henley Business School.Abigail
Facilitator and Coach
Abigail is a highly experienced facilitator, role player and writer. After studying Drama and Film at university she began working as an actor in both theatre and television before moving into the field of behavioural change, where for the past seventeen years she has successfully helped others to achieve their personal goals. Alongside her corporate projects Abigail still regularly works as a voice over artist, specialising in documentary narration.
Her particular area of expertise lies in helping participants to immerse themselves in the learning process by practising their skills in the moment. A continual focus for Abigail is client liaison, extensive research and the creation of scripts and scenarios which are company and work specific. She is particularly skilled in working in such areas as customer service, performance management, leadership and management, challenging conversations and personal impact whether on an individual or group basis.
Abigail has facilitated theatre based training for many UK and International clients, in a variety of both public and private sectors: global insurance, high street retailers, aviation, rail and underground transportation.
Abigail is also a qualified coach with an Advanced Diploma from the Academy of Executive Coaching.Katie
Senior HR Consultant
Katie is a strategic People consultant and facilitator. Her experience spans over 20 years where she has worked closely with a number of leadership teams across a diverse range of industry sectors in SME through to multinational businesses. She has worked on a permanent and consultancy basis with leadership teams to implement People strategies to maximise engagement, reward, resourcing, development, organisational design and all aspects of employee relations.
Able to build working relationships quickly and effectively, she is engaging, intuitive and pragmatic in approach. Clients say that she works hard to understand the commercial and cultural environment, building trust and credibility, allowing her to encourage fresh thinking and provide a challenge to how things are done.
She is a Member of the CIPD and holds Level A and Level B Psychometric Testing Certificates (British Psychology Society). Katie has worked with Morrisons, Balfour Beatty, Rakuten Play.com, FlexEnable, Ranplan and Siamo Group amongst others.Wendy
Senior HR Consultant
Wendy is a highly skilled and commercial HR consultant with extensive experience partnering with senior leadership teams at operational and strategic level in multi-site FMCG, global and on-line start-up businesses. A highly respected HRD in Tesco PLC, she managed multiple HR teams to design and implement people strategies to deliver business results.
Wendy led the Group Resourcing strategy partnering with the Executive Board where she owned the Capability Resource Pool to deliver key business projects. Significantly, Wendy also established the infrastructure, Values, OD and people policies to enable the leadership team to build the UK’s leading grocery home shopping site. Integral to this she was responsible for scaling this start up business, resourcing and developing a new operational team from 20 to 160 people.
With a solution focused pragmatic approach, she brings expertise in gaining employee engagement at all levels, with a flair for establishing trust and buy-in. She has specialist expertise which includes Talent, Performance Management, Resourcing, L&D, Leadership Coaching, HR policies, OD and Employee Relations.
Wendy has a well-earned reputation for her ability to support, advise and coach business leaders and teams who face difficult and complex challenges, combining a ‘can do’, agile approach with a high degree of professionalism.
Wendy is CIPD qualified and has benefited from extensive Business and Leadership training. Her operational HR experience ranges across corporate functions, Retail, Distribution and has demonstrated her effectiveness both in highly structured global organisations and in business startups.Rajneet
Facilitator and Coach
Rajneet is a highly skilled facilitator with extensive experience working in Corporate Learning and Development. She has worked extensively in experiential communications as well as behavioural skills and regularly facilitates groups and one to one sessions in a practical, concise and immediate way, taking into account specific needs to support effective communication.
As a facilitator, Rajneet’s specialisms include bespoke skills practise, coaching, forum theatre, scripted scenarios and providing in the moment evidence based feedback. She is particularly effective in equipping participants with useful tools which enhance their performance and support them in dealing with difficult situations or conversations in the workplace.
Rajneet has worked extensively in the areas of, Transactional Analysis, unconscious bias in decision making, awareness training including disabilities & cultural differences and rapport building and her areas of focus include Interview Skills, Managing Change/Conflict in the workplace, Customer Service, Equality & Diversity.
Facilitating learning with varying levels of seniority from frontline staff to managerial level, Rajneet works across many sectors including Retail, Banking & Finance, Consultancy, Law, Healthcare, Hospitality, Science & Pharmaceuticals, Telecommunications, Media, and in the Public Sector.
Rajneet holds a CIPD Certificate in Advanced Facilitation Skills.Philippa
HR Consultant and Facilitator
Philippa is a senior HR consultant with many years experience specialising in supporting companies with discipline and grievance issues, reviews of terms and conditions of employment and policy updates. Her professionalism, attention to detail and analytical approach ensures that she is able to fully understand and challenge client objectives to ensure that projects are delivered on time, get the support and buy in from relevant stakeholders and deliver what the organisation is seeking to achieve.
She also delivers many learning and development programmes, such as recruitment and selection, performance management and handling bullying and harassment in the workplace.
Philippa is a fellow of the CIPD and a published author. She has written for the CIPD, WoltersKluwer and Management Pocketbooks.Samantha
Facilitator and Coach
Samantha is a professional actor, writer, highly experienced facilitator and executive coach with over 10 years’ experience in delivering courses which specialise in behavioural change. Employing a practical approach (based on the actor’s expertise in physicality, voice and language) she enables professionals from a wide range of sectors to develop in such areas as influencing skills, diversity, managing conflict, building rapport, interview skills, effective questioning, managing poor performance, presentation skills and delivering feedback.
She specialises in leadership and interpersonal communication, with specific focus on identifying and achieving feasible outcomes that can be realistically executed in a corporate environment. She uses a hybrid of psychodynamic, cognitive-behavioural and somatic thinking underpinned by the humorous, supportive atmosphere she brings to her work.
Working as a stand-up comedian in an often brutally honest world, Samantha has learned the importance of presence, authenticity, simplicity and creative story-telling; skills that can be honed and used within a business environment.
Samantha has worked with an extensive range of clients across public and private sectors in both the UK and Internationally; clients include City of London Girls’ School (Leadership Programme), Airbus, KPMG, Debenhams, Alix Partners, British Humanist Association.
Samantha is also a qualified executive coach with an Advanced Diploma from the Academy of Executive Coaching and a Mental Health First Aider.Morgan
Facilitator and Coach
Trained as an actor and singer, Morgan has been specialising in behavioural change training for the past twelve years. He has delivered a wide range of training workshops from forum theatre, group workshops and one to one coaching.
He has worked on a huge variety of programmes from impact in presentation courses, diversity, interview skills, public speaking, managing poor performance and conflict management.
Key clients have included Debenhams, Miller Insurance, John Laing, FMP Global, BNP Paribas, Allianz, BG Balfour, IGD and the University of Essex.
Morgan has a degree in history and is a qualified executive coach from the Academy of Executive Coaches.Guy
Facilitator and Coach
Guy’s first career was in software engineering; he holds an MSc in computing and worked in IT in Australia before taking the leap to train as an actor. His professional debut was on the iconic Australian soap Neighbours. After returning to the UK, he spent over a decade working in theatre, television and radio.
Since 2004, Guy has been working in the organisational L&D setting as a coach and trainer in interpersonal communication. He supports and develops business people all over the world using his unique blend of expertise and skills in coaching psychology and performing arts. He has delivered courses, master-classes and corporate events with audiences ranging from graduate management trainees to CEOs, across a broad range of sectors including financial services, advisory, education and government. He specialisms include leadership development, personal impact, and presentation.
Guy loves the learning environment and is himself committed to life-long learning: he has studied interpersonal communication at the University of London, qualified as an executive coach, is NLP certified, holds a postgraduate diploma in psychology, and is a member of the British Psychological Society. Clients have included BAe Systems, Barclays, BT, Cambridge University, Deutsche Bank, Ernst & Young, HSBC, Pfizer, Unilever, Zurich, the Prime Minister’s Strategy Unit, and the Foreign and Commonwealth Office.Claire
Claire has worked extensively in experiential communications and behavioural skills training for the past 16 years. She has facilitated courses from graduate to senior leadership, working with individuals to enable practical exploration of their specific challenges. She creates a warm, supportive, relaxed environment to heighten self awareness, enhance existing skills and encourages participants to remain authentic.
She is very experienced in Forum Theatre, Role-Play, Bespoke Skills Practice, Scripted Scenarios, Feedback and Coaching. She has worked in the public and private sector on a wide range of programmes including: Leadership Skills, Diversity and Inclusion, Performance Management, Managing Conflict, Customer Service, Recruitment and Selection, Personal Impact, Presentation Skills, Negotiating and Influencing.
Claire has worked internationally for many clients. Her diverse range of clients have included: Deutsche Bank, Goldman Sachs, KPMG, Deloitte, Pfizer, Arup, FMP Global, IPCC, Southern Housing Group, Vodafone, Birmingham City Council, and the United Nations.
Outside of her corporate work , Claire is a volunteer member of Scene and Heard – a unique mentoring project that partners the inner-city children of Somers Town, London with theatre professionals.Robert
Robert is a high performing facilitator and consultant with extensive experience working in the world of organisational learning and development. He delivers workshops which specialise in bringing about behavioural change through a keen focus on using practice to expand the attitudinal, vocal, physical and linguistic choices available to individuals. He works with a wide body of participant audiences including apprentices, graduates and middle, senior and C-suite leaders.
Robert specialises in supporting organisations and people across the globe to develop in the areas of wellbeing, personal impact, influencing, storytelling, presentations & conflict management. He creates learning environments that feel fresh, fun and emotionally safe so participants can maximise learning and immediately apply skills back in the workplace.
He has worked with an extensive range of clients across public and private sectors in the UK and internationally including tech, government departments, VFX and creative content studios, finance, insurance, automobile, aerospace, underground travel and higher education.
Key clients have included Moneysupermarket Group, Camden Town Brewery, Marriott Hotel Group, Institute of Internal Auditors, International Hotel Group and the NHS.Jessica
Facilitator and Coach
Jessica is a highly experienced training facilitator, specialising in experiential learning around communication skills. Fully bilingual French-English from birth, Jessica started her career in an international property development firm in Paris, and spent much of her spare time running a successful bilingual theatre company.
Following post-graduate acting training, she later specialised in corporate training using theatre skills and more recently qualified as an Advanced Executive Coach with the Academy of Executive Coaching. Her areas of expertise include impact and presence, performance management, leadership, and presentation skills.
Over the years she has helped develop the communication skills of employees in companies such as Allianz AGCS, L’Oréal, Pitney Bowes France, Ipsen pharmaceuticals, Novarlis, FMP Global, IGD and the University of Essex.Kate
Presentation and Impact Expert
Kate has worked extensively as an actor, presenter and business facilitator.
With fourteen years’ experience as a professional role-player, she has an in-depth knowledge of the corporate sector; working with high profile leaders in major businesses across a variety of different sectors, in communications, leadership, diversity, change management, emotional intelligence, political engagement, impact and influencing and presentation skills.
Kate has worked for leading businesses both internationally and in the UK; she is also experienced in working with financial organisations and government. She enjoys working one to one, in forum theatre and in facilitated groups.
Kate also works as a presenter of award and trade shows, conferences and corporate launches and has appeared in many corporate videos and training films.Jonathan
Jonathan has worked extensively over the last eighteen years as an actor and facilitator in theatre, television and the corporate arena.
His corporate experience ranges from bespoke role-plays with senior executives at major financial institutions to forum theatres with engineers at power stations. His expertise lies in giving people the opportunity to practice their skills in a safe, yet challenging environments, creating stimulating, memorable learning experiences.
Some of his recent corporate work has involved performance management, coaching, assertiveness, interview skills, business simulations, leadership development, appraisal skills, personal impact and challenging conversations.Gemma
Facilitator and Coach
Gemma is a highly experienced Facilitator and Coach with an impressive track record of enabling people to achieve significant and sustained developmental transformation. Her areas of specialism include; behavioural change, team management, communication, early careers development, leadership development and coaching.
With a creative focus always at the centre of her work, Gemma’s warm and empathetic style enables others to build their confidence and feel safe to try out new ways of behaving, managing and leading. She brings her own personal management experience, enthusiasm, knowledge and humour to every learning event and is renowned for “making a difference,” helping participants to navigate their development pathway by inspiring and supporting them to face complex challenges.
Gemma has extensive experience of working with a range of organisations in many different sectors such as education, catering, NHS, charities and global infrastructure development. Recent clients include Rock Rail Holdings, East London Business Alliance, Action for Carers and training 6th formers in self-awareness and personal impact at both City of London Freemen’s School and Reed’s School.
She holds a Certificate in Management Studies from Kingston University and has previously trained and worked as an “Investors in People” Assessor. More recently Gemma has completed a Post Graduate Certificate in Business and Personal Coaching.Jessica
Jessica trained at RADA. In the 14 years since graduating she has worked in theatre and television as an actor and documentary and radio voice over artist. She has gained a broad experience working on a variety of digital recording media products including providing voices for computer games, animations and corporate videos.
In addition she has worked extensively as a vocal coach and language teacher and trained business executives from all over the world on how to manage their voice in the workplace in order to achieve identified work goals. She focusses on projection, vocal placement, control and the interpretation of differing phraseology. Her expertise lies in placing emphasis on how language and voice can define a person, which in business can be critical in contractual negotiations; the art of public speaking; the impact of first impressions; the importance of body language and interview technique.
Training numerous clients from overseas she specialises in how to bridge cultural differences and problems of miscommunication.
She employs an energetic but relaxed and warm approach, her ethos being that mindful coaching can lead to life changing results, realised both for the individual and those they interact with.
Jessica has spent time living and working in France and Greece and is fluent in French.Ellis
Ellis is a facilitator, consultant and actor with over twenty years experience in the UK and Internationally. He specialises in creativity, brainstorming and storytelling techniques as well as communication, personal impact and linguistics training. A recognised expert in public speaking, he helps participants to create inspirational content, speak with authenticity and manage nerves to deliver a powerful message. Ellis has also extensively worked on business simulations for large corporate organisations.
Ellis brings a fun, creative approach to both individual and group sessions. He runs creativity workshops for school teachers promoting cross-curricular creative practice in classrooms through storytelling, drama games and exercises.
Working with a range of clients from, CEO’s, senior leaders, teachers, doctors and headmasters, to creatives, young people and children, Ellis has facilitated workshops for The Royal College of General Practitioners, Spektrix, Royal Mail, Moorson Coors, Singapore Repertory Theatre and many Drama Schools.
Ellis trained at the Guildford School of Acting, winning the prestigious GSA Acting Award and receiving bursaries from Sir Michael Redgrave and Sir Anthony Hopkins.Jane
Client Relationship Manager
Jane has over 25 years’ experience in a wide variety of roles covering operations, HR, training, people and organisational development, customer services, administration and event management.
She has worked across a number of sectors including Government, Pharmaceuticals, Recruitment, Training and Development and Aviation.
Jane brings this wealth of experience together with a focus on quality and a passion for customer services. She enjoys helping businesses thrive and grow by providing business support and enabling clients to focus on what they do best.
Jane is a highly motivated, detail oriented professional who strives for excellence in everything she does. She is a friendly, reliable and trustworthy individual who considers herself a very organised organiser!Debbie
Debbie is an actor with over 30 years’ experience in theatre and television. For the last 10 years, she has worked extensively in the corporate training arena as an actor/facilitator.
Debbie has used her skills as an actress and her behavioural expertise, coupled with her business acumen on a wide range of projects, from workshops to conference arenas. She enjoys both scripted and improvisational situations and giving detailed, constructive feedback to bring about positive behavioural change.
She has worked with a variety of clients from public sector to blue chip companies, including John Laing, Opus2 International and Miller Insurance and always embraces the challenges that each new project brings.Chula
Chula is an experienced facilitator who specialises in conflict management, negotiation and influencing skills. He focuses on high-impact immersive training and is experienced in designing and delivering courses to culturally diverse groups. In addition, he also works as a commercial and community mediator. He previously served for 32 years as a police officer, retiring as a Superintendent and continues to deliver hostage negotiation training for UK forces, and on behalf of the FCO, to overseas police forces.
As befits a mediator, Chula’s style is to encourage the people he is working with to find their own solution; eliciting information and promoting self-discovery are his prime focus during a learning event. That said, as an ex Superintendent, he is also quite willing to express unambiguous opinions where appropriate.
Chula has worked extensively internationally developing teams and individuals in Brunei, USA, Jamaica, Singapore, China, Bangladesh, South Africa, Moldova, Vietnam and throughout Europe. Clients have included barrister’s chambers, sales teams, tax specialists, teachers, GPs and mining industry professionals.
He is a member of the CIPD and holds a BA (Hons) in Economics, an MA in Human Resource Management and the Certificate of Further Education Teaching.Clare
Clare is a highly experienced Executive Coach with a 20 year track record of enabling those she coaches to achieve significant, sustained developmental transformation in their performance. Although Clare works at all levels within a business, her expertise as a coach means that she is well suited to working with CEOs, Boards and Senior Executives. She has extensive experience with companies in many different industries and in both the Public and Private sectors and works across the UK, Europe, the USA and Scandinavia.
Clare has a well-earned reputation for her ability to coach and facilitate those facing difficult and complex challenges and for helping managers inspire and lead their teams during periods of major change and challenge. She supports them to develop the high performing behaviours consistently demonstrated by effective leaders, many of whom have teams spread around the globe.
Clare has held senior positions with a number of high profile, blue-chip organisations including KPMG as an Executive Management Consultant, Korn Ferry International, The Boots Company and Penna Consulting. She has also held Non-Executive Board Directorship roles.
Clare is a fully Accredited Coach Supervisor with a diploma gained with The Coaching Supervision Academy, London. She now acts as a Supervisor and Tutor to students undertaking the Diploma programme. She is a Master Coach Practitioner of Neuro-Linguistic Programming (ABNLP) 2001 and holds Levels ‘A & B’ Intermediate Plus in Psychometric assessment (Myers Briggs Type Inventory – Steps 1 & 2; 16PF, OPQ 32, Hogan Inventory, DISC).Karen
Executive Coach and Senior Team Facilitator
Karen is a highly successful consultant and Executive Coach with a 20-year track record of enabling senior clients to develop exceptional leadership. She works across many different industries in the UK and Europe. Previous to that she worked in the multi-national pharmaceutical industry in various roles, including sales, line management, training and development and HR, culminating her corporate career as a European HR Director.
Her strengths lie in the ability to coach and facilitate those leading and inspiring their teams facing complex challenges in times of change through executive coaching, senior team development and facilitation, leadership development and strategic business support. She is highly experienced in working with senior leaders in industry using an emotional intelligence framework; listening, supporting and challenging them to deliver sustained development. Whilst she works at all levels, the majority of her time is spent in supporting Senior Executives, Boards and CEOs.
Karen has held senior positions with high profile multi-national pharmaceutical companies including GSK and Novartis. She has coached leaders & facilitated senior teams for many returning clients across a variety of industries including Selfridges, Richemont, Pfizer, UCB, Specialized Cycles, GSK, GW Pharma, MSD, BAT, Rainbowwave, Place Rouge and Iqvia/Quintiles
A member of the CIPD, the Association for Coaching, the Trusted Coach Directory & the European Mentoring and Coaching Council (EMCC UK.) Karen is accredited in MBTI, HBDI, ECI, Resilience to Change, is an NLP Master Practitioner. She is also a qualified Registered Nurse and is the Vice-Chair of Governors for a Buckinghamshire Grammar School.Marilyn
Cultural Intelligence Expert
A dynamic executive coach and facilitator, Marilyn has worked for over 20 years with individuals and companies across borders. She specialises in supporting individuals and teams through culture change and transition, providing the tools, techniques and knowledge to succeed in the global workplace. Her clients gain unique insights and core competencies through her delivery of innovative programmes, which focus on bridging cultural mindsets and team dynamics.
She has lived and worked as a teacher, coach, facilitator and intercultural consultant for extensive periods of time in Europe, USA and Latin America. Her skills, knowledge and work experience enable her to have a broad knowledge of the global workplace and to bring effective solutions to her clients.
A Master-Practitioner of NLP, Marilyn holds a postgraduate degree in Professional Coaching & Behavioural Change, and is certified in many psychometric tools. She works in English and Spanish.Cath
Facilitator and Coach
Cath is a development consultant, facilitator and business coach with over 20 years experience working collaboratively with clients. Specialisms include coaching, mentoring, leadership development, building self awareness & positive impact, influencing and gaining trust; essentially, helping clients develop core interpersonal skills and confidence.
She works with groups and with individuals, in workshops and in one to one coaching relationships. She also specialises in action learning set facilitation, involving peer coaching and working on real issues in real time.
She trained as a Neuro-Linguistic Programming practitioner, has a High Performance Coaching accreditation and is an MBTI practitioner for Step I and II. Her warm, engaging approach allows for robust, challenging conversations and insightful feedback, with real and tangible improvements for clients.
In her career, Cath has worked with blue chip companies, high profile charities and multi-national banks. She currently works with Cancer Research UK, PwC, Barclays, RBS, The Prince’s Trust and CISCO.Hannah
Hannah is a trained actor, who has worked for over 15 years in business as a highly skilled facilitator and role-player. During this time she has built a strong reputation as a facilitator who helps teams build their confidence and leadership presence. Areas of specialism are presentation and personal impact, handling difficult conversations, influencing, coaching, interviewing and leadership development. She is also a trained business coach.
Hannah has worked with BBC, Credit Suisse, Merrill Lynch, eBay, RBS and Dell.
She has a BA degree in french which she speaks fluently and has used frequently in her work.Neil
Finance and Operations Director
Neil is a strategic and commercial Finance Director who has many years’ experience working with large corporates and SMEs. He has an extensive track record of partnering with founders and owners to strategically grow and develop a variety of businesses, which include start-ups, retail, consumer, e-commerce and franchised operations.
Amongst others, he successfully advised the management buy-out of Mappin & Webb in 1999, followed by playing a central role in the growth of Fired Earth to a £30m business and subsequent sale to AGA Foodservice Group. He has also more recently worked in Senior Finance Director roles at Lombok, Brand Empire and Morleys Stores.
Neil demonstrates a highly pragmatic approach to his work; supporting and advising organisations to attain their financial goals whilst also helping business owners to deliver a high-quality product and customer experience.